Below you’ll find answers to our most commonly asked questions. If you don’t find the answer you’re looking for, reach out to us by phone +65 9842 6322 or email at kith@casa.com.sg

How long is the warranty period and what does it cover?

All our products are covered with One Year (12 months) limited warranty from the date of purchase for Repair Service and Spare Parts.

We also cover a 7-days warranty against manufacturing defects and aesthetic/cosmetic imperfections from the date of purchase.

For more details on warranty & exclusions, please visit our Product Warranty Terms & Condition under KITH Brand.

My unit is not working/defect/faulty. What should I do?

Please kindly email service@casa.com.sg or drop a message to our Customer Support WhatsApp at +65 9747 8743

Kindly allow 2-3 business days for us to get back to you on your email. Do expect a delay in response during peak period. Thank you in advance for your patience.

I just purchased your products. How long does it take for my parcel to arrive?

It should take 3 - 4 working days to arrive at your place. Do expect some delays in deliveries during festive or special promotion period.

I’m interested in collaborating with KITH. Who should I contact?

Please drop your collaboration request to kith@casa.com.sg. We would love to hear from you!

Do you ship internationally?

Yes, we do ship internationally! For customers based out of Singapore, kindly email kith@casa.com.sg to purchase.

I need to service my unit. Where is the Service Centre?

It is located at 15 Kian Teck Crescent 628884.

We advise customers to make an appointment before their visit. This will allow us to arrange for someone to attend to you as soon as you arrive so you don’t have to wait.

Please drop a message to our Customer Support WhatsApp at +65 9747 8743 to arrange an appointment for you. Operating Hours : 8:30am – 6:00pm (Lunch Break : 12:00pm to 2:00pm)

I’m keen to distribute your brand in my store. Who should I reach out to?

You can email kith@casa.com.sg to express your interest. We will get back to you in 2-3 working days.