PRODUCT WARRANTY TERMS AND CONDITIONS
CASA’s products will be granted warranty under the following terms and conditions:
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Warranty Period
Purchases Made Before 1st January 2025- All products enjoy a 1-year limited warranty from the date of purchase.
- This includes repair service (carry-in only) and replacement of spare parts.
- 7-day warranty applies against manufacturing defects and aesthetic/cosmetic imperfections from the date of purchase.
- Selected products enjoy a 2-year limited warranty from the date of purchase.
- Non-eligible products will continue to carry a 1-year limited warranty.
- This includes repair service (carry-in only) and replacement of spare parts.
- 7-day warranty applies against manufacturing defects and aesthetic/cosmetic imperfections from the date of purchase.
*"Spare Parts" covered under the limited warranty refer specifically to mechanical and electrical internal components only.
*Repair Service" refers exclusively to rectification of mechanical and electrical faults to restore product functionality.
Warranty Details by Category
| Category | Purchase before 2025 | Purchase after 2025 | Models |
|---|---|---|---|
| Warranty | |||
| Hand Blender | 1 year | 1 year | HB-BSC-BK, HB-PRO-BK |
| Coffee Machine | 1 year | 1 year | FCM-TM-BK, FCM-TM-WH, CCM-1L-BK, CCM-1L-WV |
| Milk Frother | 1 year | 1 year | TMF-300-BG |
| Rice Cooker | 1 year | 1 year | LRC-1L-BK |
| Electric Cooker | 1 year | 2 years | MGM-IG-SB1, MEC-3L-OW |
| Electric Cooker | 2 years | 1 year | MPA-B6L-BK |
| Smokeless Grill | 1 year | 2 years | SBG-KC-B1, SBG-TC-B1, SBG-KC-BG2, SBG-TC-BG2, SBG-KS-B1, SBG-KS-G1, SBG-TR-B1, SBG-MINI-W1 |
| Accessories | 1 month | 1 month | SBG-SILICONE RING, SBG-SILICONE TRAY, SBG-EXTENDER RING, SBG-BAKING RACK, SBG-FRYING PAN, SBG-DUO PAN, SBG-SPIRAL PAN (S), SBGTR-MULTIFUNCTIONAL PAN, SBGTR-FRYING PAN |
Warranty Exclusions
This warranty does not cover defects or damages resulting from:- Normal Wear and Tear - Expected deterioration due to regular usage over time.
- Unauthorized Alterations or Repairs - Modifications, repairs, or tampering performed by unauthorized service personnel.
- Improper Cleaning, Care, or Maintenance - Damages such as scratches, discoloration, or stains caused by neglect or misuse.
- Overheating or Misuse - Prolonged exposure to heat when empty or failure to use products as intended.
- Accidental Damage - Damages caused by fire, floods, drops, or impacts.
- Professional or Workplace Use - Products used in commercial environments beyond standard household purposes.
- Mishandling of Products - Damage caused by knocking, dropping, or improper handling.
- Glass or Porcelain Components - Breakage or damage to glass or porcelain parts, including lids.
- Negligence and Misuse - Failure to follow operating instructions or product care guidelines.
- Natural Causes - Damage due to earthquakes, typhoons, or other natural disasters.
Warranty Claim Process
- Proof of Purchase - A valid receipt or invoice is required to process any warranty claims.
- Initiating a Claim - Contact our Customer Service team to initiate a warranty claim.
- Service Type - All services under warranty are carry-in only and will be conducted at our service center at 15 Kian Teck Crescent Singapore 628884
- Repair or Unit Exchange - Products will be repaired or exchange at our discretion, depending on the nature of the fault.
