KITH Warranty Terms and Conditions
Warranty Period
1. Purchases Made Before 1st January 2025
- All products enjoy a 1-year limited warranty from the date of purchase.
- This includes repair service (carry-in only) and replacement of spare parts.
- 7-day warranty applies against manufacturing defects and aesthetic/cosmetic imperfections from the date of purchase.
2. Purchases Made On or After 1st January 2025
- Selected products enjoy a 2-year limited warranty from the date of purchase.
- Non-eligible products will continue to carry a 1-year limited warranty.
- This includes repair service (carry-in only) and replacement of spare parts.
- 7-day warranty applies against manufacturing defects and aesthetic/cosmetic imperfections from the date of purchase.
"Spare Parts" covered under the limited warranty refer specifically to mechanical and electrical internal components only.
"Repair Service" refers exclusively to rectification of mechanical and electrical faults to restore product functionality.
Warranty Details by Category
Category | Purchase before 2025 | Purchase after 2025 | Models |
---|---|---|---|
Warranty | |||
Hand Blender | 1 year | 1 year | HB-BSC-BK, HB-PRO-BK |
Coffee Machine | 1 year | 1 year | FCM-TM-BK, FCM-TM-WH, CCM-1L-BK, CCM-1L-WV |
Milk Frother | 1 year | 1 year | TMF-300-BG |
Rice Cooker | 1 year | 1 year | LRC-1L-BK |
Electric Cooker | 1 year | 2 years | MGM-IG-SB1, MEC-3L-OW, MPA-B6L-BK |
Smokeless Grill | 1 year | 2 years | SBG-KC-B1, SBG-TC-B1, SBG-KC-BG2, SBG-TC-BG2, SBG-KS-B1, SBG-KS-G1, SBG-TR-B1, SBG-MINI-W1 |
Accessories | 1 month | 1 month | SBG-SILICONE RING, SBG-SILICONE TRAY, SBG-EXTENDER RING, SBG-BAKING RACK, SBG-FRYING PAN, SBG-DUO PAN, SBG-SPIRAL PAN (S), SBGTR-MULTIFUNCTIONAL PAN, SBGTR-FRYING PAN |
Warranty Exclusions
This warranty does not cover defects or damages resulting from:
- Normal Wear and Tear - Expected deterioration due to regular usage over time.
- Unauthorized Alterations or Repairs - Modifications, repairs, or tampering performed by unauthorized service personnel.
- Improper Cleaning, Care, or Maintenance - Damages such as scratches, discoloration, or stains caused by neglect or misuse.
- Overheating or Misuse - Prolonged exposure to heat when empty or failure to use products as intended.
- Accidental Damage - Damages caused by fire, floods, drops, or impacts.
- Professional or Workplace Use - Products used in commercial environments beyond standard household purposes.
- Mishandling of Products - Damage caused by knocking, dropping, or improper handling.
- Glass or Porcelain Components - Breakage or damage to glass or porcelain parts, including lids.
- Negligence and Misuse - Failure to follow operating instructions or product care guidelines.
- Natural Causes - Damage due to earthquakes, typhoons, or other natural disasters.
Warranty Claim Process
- Proof of Purchase - A valid receipt or invoice is required to process any warranty claims.
- Initiating a Claim - Contact our Customer Service team to initiate a warranty claim.
- Service Type - All services under warranty are carry-in only and will be conducted at our service center @ 15 Kian Teck Crescent 628884
- Repair or Unit Exchange - Products will be repaired or exchange at our discretion, depending on the nature of the fault.